Terms and Conditions

Thank you for choosing to book an osteopathy appointment. Please read these terms carefully, as booking an appointment means you agree to them:​

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1. Booking and Payment
Appointments can be booked in advance via phone or email. If you book by phone, you’ll receive a confirmation email. Invoices are sent within 48 hours after your session, and payment is due within 24 hours via bank transfer (details provided on the invoice).

 

2. Cancellations and Rescheduling
Please let us know at least 24 hours in advance if you need to cancel or reschedule. Cancellations made less than 24 hours before your appointment may incur a 50% fee. Missed appointments will be charged in full. If you arrive late, your session may be shortened; however, the full fee will still be applied.

 

3. Health and Medical Information
Your safety is our priority. Please inform us of any medical conditions, injuries, or limitations prior to your session. Please update us if anything changes that could affect your ability to participate safely.

 

4. Liability
While every care is taken, participation in appointments is at your own risk. The practitioner cannot be held liable for any injury or loss during or after your session. Always follow the guidance provided during your session and inform the practitioner immediately if you experience discomfort or pain.

 

5. Confidentiality
Your personal and health information is private. We will not share it without your consent, except where legally required.

 

6. Conduct
We ask that all clients behave respectfully. The practitioner reserves the right to end a session if behaviour is inappropriate.

 

7. Photography and Recording
Please respect privacy: no photos, videos, or audio recordings during sessions unless prior consent is given.

 

8. Changes to Terms
These terms may be updated from time to time. Clients will be notified of any changes.